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Frequently Asked Questions

Everything you need to know about posting, bidding, direct payments, trust & safety, and managing your account on AirBid.

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General

Airbid is an Australian online marketplace that connects customers with trusted local service providers. Simply post your task for free, receive competitive quotes from professionals, compare bids, reviews, and profiles, then hire the provider that best suits your needs.
Using Airbid is simple: 1. Post your task with details, location, and preferred budget. 2. Receive competitive bids from interested service providers. 3. Compare quotes, reviews, and experience. 4. Choose the best professional and communicate directly to complete your task.
Yes. Posting a task on Airbid is completely free for customers. You'll receive multiple quotes from qualified professionals, allowing you to compare prices and choose the best option without any obligation.
Airbid offers hundreds of service categories across Australia, including cleaning, plumbing, electrical work, gardening, handyman services, removals, painting, appliance repairs, web design, tutoring, photography, event services, and many more.
Airbid saves you time by bringing multiple service providers to you. Instead of contacting businesses one by one, you can post your task once, receive competitive quotes, compare professionals based on price and reviews, and hire with confidence—all in one convenient platform.
Yes. Posting a task on Airbid is completely free for customers. You can describe your task, receive multiple competitive quotes from service providers, and compare your options without paying any posting fees.
No. Customers can receive and compare quotes from multiple service providers at no cost. There are no fees to view bids or communicate with providers through the Airbid platform.
Service providers pay a small quoting fee when they submit a bid on a customer's task. This helps maintain a high-quality marketplace while keeping costs low for professionals and ensuring customers can continue posting tasks for free.
No. Airbid does not currently operate an escrow or in-platform payment system. Customers and service providers arrange payment directly with each other using their preferred payment method once they agree on the job details.
No. Airbid believes in transparent pricing. Customers can post tasks, receive quotes, and compare professionals free of charge. Any payment for the completed service is agreed directly between the customer and the chosen service provider before work begins.
When you hire a professional, the agreed payment is locked in escrow. The professional sees the funds are secured and begins work. You release the payment only when you've reviewed and approved the delivery.
If you and a professional can't reach agreement, our AU-based dispute resolution team steps in to mediate fairly — at no extra cost to either party.
Go to your profile and select Account Settings. From there you can update your name, email, password, payment methods, and notification preferences at any time.
Yes. One AirBid account can switch between client and professional modes. Many users both post tasks and bid on tasks.

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